We strive to provide an excellent artwork and experience to each customer. In the extremely rare occasion that there is a problem with your purchase, please photograph all concerns and contact us immediately upon delivery, should any issue with your new artwork arise.
Our policy lasts 7 days from the receipt of your order for the return of the artwork. If 7 days have gone by since the receipt of your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, undamaged(refer below if damaged) and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Buyer agrees to pay return shipping costs, insurance, and a 20% restocking fee. Shipping and insurance costs are non-refundable. We don’t guarantee that we will receive your returned item.
There are certain situations where only partial or no refunds are granted (if applicable)
Any item not in its original condition, is damaged for reasons not due to our error. To expedite the process and to file an insurance claim, please take photos of the outer packaging, damaged artwork so that you can provide them in the return process.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mosesmorales.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mosesmorales.com. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages
Any damages to the box or tube(prior to opening), or to the artwork must be photographed and proof of damages must be retained (refer below) to receive a refund. In the event of a damaged box or tube involving an insurance claim, the refund will be issued once the insurance claim is issued.
Proof of Damage
Save the original packaging and everything in the package until your claim is settled.
Do not throw out damaged items, even after you photograph them.
Do not reship items that were not damaged. Save them with the damaged items.
You may be asked to take the entire package to your local Shipping facility for inspection.